General Policies

The Laguna Resort Trawangan
Policies The Laguna Resort Trawangan
Check In : 13:00 PM
Check Out : 12:00 PM
If you expect to arrive early in the day and would like to guarantee immediate access to your room, we recommend booking the room for the night prior. Similarly, for late departures, reserving an additional night will guarantee access to your guest room until you depart. If you choose not to reserve, we will be glad to store your bags.
Credit card guarantee is required upon booking. Credit card charges are subject to Indonesian Rupiah and additional currency conversions may apply by banks or credit card companies, which are beyond hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Cancellations of any room reservation must be received by 6:00pm local time 14 days prior to the expected arrival date to avoid penalty. Policies may differ by arrival date and room type. If cancellation of a guaranteed reservation is not received by the required date, the Resort will apply a charge of one night's accommodation. For details of cancellation policies and deposit requirements, please check at time of booking.
Maximum occupancy is 2 adults per room with 1 child under 12 years old using existing bedding as Rollaway beds are not available.
American Express, Visa, and MasterCard.
Please be advised that smoking is prohibited by Law in any areas of the room. An additional fee equal to one (1) room night at published rate may be charged to your account if found smoking in the room, balcony or garden area. Please call the service centre at (0) for more information.
One child of 12 years old and below can share bed with parents. Otherwise we recommend staying in an additional room. Additional beds are not available.
Guest under 12 years old considered as children, others are considered as adult. All guests must be at least 17 years old to register.
Please contact Front Desk for extension request. Confirmation is subject to hotel availability.
Credit card guarantee is required upon booking. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Pets are not permitted.
10% service charge and prevailing government tax will be charged per room per night.
Smart casual (sleeveless shirt for men, swimsuit, bathrobe and room slippers are not permitted).
Rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.
With effect from 1 January 2014, statutory non smoking areas have been extended to include the indoor areas of all guest rooms, restaurant premises, public indoor space and some public outdoor space in accordance with The Head of Health Department and The Bali Provincial Law Article Number 7, to wit: No person shall smoke or carry a lighted cigarette, cigar, or pipe in non smoking area or else will be liable to a fixed penalty of IDR 50 Million or three months in prison.

Any person, who is requested to leave the non smoking area or removed from the non smoking area in violation of the above section, is not entitled to a refund of any admission fees or monies for entering to or using the facilities or services of the premises or building.